Hi, I'm Nelson Serrao

I am a Business Technologist delivering new and better experiences using best of breed technology and innovation.

About Me

As I reflect on my journey, I feel privileged to have had the opportunity to work in various industry verticals and with customer from small business all the way to large enterprise segments. This has given me the breadth and depth of experience that I am proud of.

My cultural background is Indian and I chose Australia to call home after moving here in 2006. After exiting a successful internet startup in the bustling city of Mumbai, I was looking for a change of scenery and couldn’t have found a better place than Melbourne. So many similarities but the one that stood out the most for me was that Melbourne was a melting pot of cultures and cuisines just like Mumbai.

Since moving to Melbourne, I have had a very successful career which started as a Network Engineer in one of Australia’s largest retailer. After a short stint there, I went on to lead the technology domain for a startup where I spent the next couple of years travelling around Australia helping customers. I always had a passion for travel and that dream came true with my next challenge as a technology trainer at a large IT training provider which let me visit several countries in the ASEAN region as well as the US and UK. After feeling a little exhausted living out of a suitcase, it was time to settle down and settle down I have. For the past 12 years, I have been working at Australia’s largest telco and IT services provider.

I am the proud father of two adorable kids – Nathan and Ayva who keep me on my toes round the clock and I am well looked after by my wife Ashika who makes sure I’m behaving at all times especially when it comes to testing her Canadian, Fijian, Indian accents.

Kids pictures
Couple pic


"Technically brilliant, amazing with customers, great communicator. Superb at managing all stakeholders. Always goes beyond the call. True innovator!"

Jonathan M
Senior Account Executive
"Outstanding technology lead. Has many business and technology skills within a celebrated career. Ability to match business requirements with customer need. Designed many bespoke offerings across IoT, AAN, Digital Media & SD-WAN. Has a 'natural technology bent'. Commercial acumen and business understanding make him an asset to any technology business. He is able to truly think and deliver outside the box."

Michael R
Consulting Technologist
"Very customer focused with excellent attention to detail. Always willing to follow up queries even if they are outside his domain. Makes sure that he gets the details and provides a way forward for his Customer. Effervescent personality. A welcome addition to any team or business."

Michelle K
Carrier Services Team Leader
"Thoroughly enjoyed working with Nelson during our intensive program in Silicon Valley. Admired his curiosity, contribution to team morale and willingness to learn and question norms in the pursuit of innovation. Background in tech and business give him an edge. He won the pitching competition where he was at the mercy of five Silicon Valley mentors."

Jeanette C
CEO | Co-founder | Advisor | Speaker
"Pulled together and successfully implemented a difficult customer solution of a new and untested product. I would recommend Nelson and work with him again."

Salvatore B (RIP)
Collaboration Sales Specialist
"Highly driven and very capable. One of my best hires over the years. Pleasure to work with on all Enterprise accounts."

Rohan W
Account Director
"Excellent skillset in planning, designing and supporting UC platform. Extremely professional and helpful. Valuable asset to organisation."

Virain N
Technology Manager
"Extraordinary architect. Impressed with his diligence and work ethic. Outstanding organisational skills able to meet positive client results despite the pressure."

Helen S
Program Manager
"Dedicated and dependable resource for any project. Uttmost confidence in his knowledge and skill within the Unified Comms field. Continually provides invaluable input and consultation to customers and peers alike. Always happy to go the extra mile to ensure that Customer's needs are met and they are delighted with the service. Highly recommended."

Barbara T
Complex Data Project Manager
"Showed great perseverance and flexibility in pulling together a new instance of unified communications in a very tight time frame."

Stephen P
Practical Futurist
"Very knowledgeable in not only the UC field but IT in general. Committed to delivering a quality solution within budget and on time. Nothing is too much trouble and his sense of humour makes him relaxed to be around. I insisted with our service provider that he takes a lead role in our Enterprise IP Telephony project."

Craig S
Principal Network Architect
"Very passionate about his work and a great team player who supported cross functional business teams. His depth and breadth of knowledge and experience in field of networks was key to our performance and execution. Admire the way he keeps his balance between stressful situations at work and teamwork and performance. Confident that he is a great asset to any team and organization."

Vijay M
Multi-Domain Architect
"Extremely enthusiastic, passionate and motivated person. Is able to use his intelligence to quickly master and adapt to new situations, technologies and solutions. Asset to anyones team."

David M
GM Business Development
"Has great insight into the needs of UC customers and the offers that are needed to meet their requirements. Also has great capability to get the job done implementing Cisco UC."

Michael O
Product Manager
"Great asset to any company. Very knowledgeable, determined & great person to work with. Very diverse set of technical skills. Has the ability to pull together a business outcome, taking into account many technical domains. 'Go getter' & open mined individual."

Akash J
Big Data and AI Consultant
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Clients that I've helped

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